The subentro allows you to re-activate your energy supply
This article will guide you through the procedure necessary to activate your electricity supply for your new home.
What do you need?
Before you contact the supplier you chose for your electricity and/or gas, make sure you have the following documents with you.
- Personal data: fiscal ID-number (the famous "codice fiscale", ID card (and a copy, always useful when dealing with utilities) and contact info (phone and address)...
- the meter codes, the POD for electricity and PDR for gas, that you can find on the bill of the previous tenant or on the electronic display of your electronic electricity meter
- the reading of the meter
- the power needed (most of the time, 3 kW)
- the certificate of residence, necessary to get the favorable tariff for resident home
- the bank account details, if you want to pay through direct debit (EU standard SEPA)
How does the procedure work?
Activating the electricity supply
You should contact your power supplier that will manage the commercial aspects of your account. It's the supplier that will take care of the procedure, forwarding the request within 2 working days to the local distribution network operator (DNO) that has to process the request within 5 working days. Therefore, the whole procedure may take as long as 7 working days.
If the activation is delayed because of the DNO, the customer is entitled to receive a compensation of 30 €.
Activating the gas supply
As for electricity, you should contact your gas supplier that will take care of the procedure, forwarding the request within 2 working days to the local distribution network operator (DNO) that has to process the request within 10 working days. Therefore, the whole procedure may take as long as 12 working days.
How much does it cost?
The cost of the procedure is roughly 60 €, but the exact amount changes between regulated tariff and free market, where it can change from a supplier to the other.
|Kind of tariff||Costs|
|Regulated tariff||The cost of a simple activation (without change to the power available) is set by the Authority:
The total cost is ca. 67 €, to which you may add the security deposit that suppliers sometimes ask.
|Free market||For the free market contracts, there is a fixed fee of 27,59 € and a cost of activation that changes from one supplier to another. For instance Edison asks 50,52 €, Eni 80,00 € and Enel 27,52 €. The retailer may also require the payment of the stamp tax (16,00 €) and a security deposit.|
|Regulated tariff/Free market||The administrative and service costs of the activation change from one supplier to the other and are specified in the contract.|